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Covid Vaccination Centre 

Your questions answered

Please do not contact us if you haven’t received an invite yet. 

What to expect when you arrive

For details of what to expect when you arrive at the Vaccination Centre, click here

Below are some frequently asked questions which may help you further.

Q: Which members of the public are being offered the Covid-19 vaccine at the moment?

The NHS is currently in the process of offering the vaccine to people aged 70 and over, those who live or work in care homes, and frontline health and social care staff. We are also vaccinating people who are registered at Clinically Extremely Vulnerable.

When everyone in these groups has had the chance to get their first dose of the vaccine the programme will expand to other people that are at risk either due to their age group or medical condition in line with the advice from the Joint Committee on Vaccinations and Immunisations.

More advice and information about who can have the vaccine can be found here.

Q: What are the different ways members of the public might be contacted to get their vaccination?

  1. Local hospital services – you might be contacted either to have the vaccine as an inpatient or at an outpatient appointment.
  2. Local GP services – practices in your area are working together to contact and offer the vaccine to as many people as possible. This may be at a different surgery than you usually go to, or at a venue we have set up specially to deliver vaccines. 
  3. Through your care home – GPs and their teams are also arranging to vaccinate care home residents directly, in their homes.
  4. A letter from the NHS Covid-19 Vaccination Booking Service to book online or by phone. Booking through this service will give you the option of having the vaccine at a special Vaccination Centre, or potentially a community pharmacy depending on whether these are available locally. 

Q: I’ve already had my first jab, how do I get my second?

If you have had your first jab already through a hospital or GP services, the local NHS will contact you about getting your second.

If you have received a letter from the national booking service and you have already had your first dose of the vaccination, please ignore the letter. This service will require you to book appointments for both doses of the vaccination at the same time.

Q: I’ve contacted the national booking service but I can’t travel to one of the locations that are available, what should I do?

You can choose to wait until your local GP service invites you for the vaccine.

If you are housebound and unable to leave the house to travel to any appointment, and cannot arrange for someone to help you, your local NHS services will be in contact with you.

Q: I have received a letter but I have already booked or attended an appointment at my local GP practice. What should I do?

If you already have a vaccination booked through your GP please ignore the letter – there is nothing you need to do.

Q: I have the letter but don’t understand how I book my appointment?

If you have received a letter from the national booking centre inviting you to book your Covid-19 vaccination you can do this online or on the phone using the details on our website here.

You will need your name, date of birth and NHS number to book. 

At the time of booking you will be asked to book your first vaccination and your follow up vaccination for 11 to 12 weeks’ time. 

Q: I have received a letter about booking my appointment. Can I contact my GP to do this?

No, please do not contact your GP surgery. 

Please use the details in the letter to book your appointment directly. 

Q: I have received invites to get vaccinated from both a local GP service and the national system, but haven’t booked with either yet. Can I choose where to go?


Q: Will people who have had their vaccination through a hospital, GP or care home still receive a letter to book through or by ringing 119?

This may happen in a small number of cases.  

If people have had their first vaccination through a hospital or GP service, of if they are in a care home, this information will flow through to the national NHS system. 

If this is recorded on the national system before the national booking letter is printed then it will flag not to send that person the national booking letter. There are likely to be cases where the letter is printed to be sent and then person subsequently has their vaccination recorded and therefore is sent the national booking letter. The booking letter explains this and says that if people have already had their first dose to not book through or 119.

Q: My neighbours / friends have received a letter from the national vaccination centre to book their jab. Why haven’t I received mine?

The NHS is inviting people for vaccinations based on expert advice on who would benefit most. This has been set by the Joint Committee on Vaccination and Immunisation (JCVI). At the moment we are focusing on people aged 70 and over, people who live or work in care homes, and health and social care staff. We are also vaccinating people who are registered as Clinically Extremely Vulnerable.

If you are in one of these groups you will be invited to book your vaccine soon.

A vaccination programme of this size and scale will still take some time to roll out in full. Please be assured that everyone who needs the vaccine will be offered it. 

The NHS will be in touch with you when it is your turn to be vaccinated. Please don’t call us before you are invited.

Q: What will the opening hours of vaccination centres be?

Our opening times may vary each day and our opening hours and appointment times will change, as more vaccines become available.  In the coming weeks, standard opening times for vaccination centres will be 8am – 8pm, seven days a week. 

Q: What are the operating hours of the telephone booking system?

The telephone booking service will be open 16 hours a day (from 7am until 11pm), seven days a week. People will also be able to book online 24/7.

Q: What if I can’t get to the Vaccination Centre?

People who are housebound will be contacted by their GP services about alternative ways to get vaccinated. People can also wait until more locations closer to where they live become available. The NHS will follow up with people that haven’t booked their appointment, as a reminder. 

There are some local taxi companies and charity organisations who may also be able to help you get to the vaccination centre. 

Q: What staff and volunteers will be working in York Vaccination Centre?

The Vaccination Centre will be staffed by vaccinators and clinical supervisors, as well as administrative staff and stewards to ensure the effective and safe operation of the service.

These will largely be new and existing paid NHS staff, but volunteers – including from City of York Council, the Army and St Leonard’s Hospice - will also play an important role.

Q: Are Vaccination Centres safe?

Yes. Staff at these sites will wear appropriate PPE and there will be social distancing and cleaning measures in place to keep everyone safe.

Q: I’ve received a letter but someone I live who is the same age hasn’t yet. Can we get vaccinated together?

The NHS is inviting eligible people in a phased basis as supplies of the vaccine allow. It is important that you wait for your letter from the NHS, and you will not be able to book without one. 

If you have received a letter and live with someone who is also eligible but has not received a letter, it is likely that theirs will follow shortly. If you like you can wait and book at the same time.

Q: What should people do if they can’t get through to the 119 phone line straight away?

At times, due to high demand, the phone line will get very busy, which may mean waiting on the line for a while or calling back later. You can alternatively book online.

If you need help to do this, please ask someone in your support bubble. 

Q: Does this service work for people who don’t understand English well or are deaf?

The national phone line will have interpreters and a BSL facility available on request to help you book your appointments.

Q: I’ve been contacted by my GP Practice in York to book an appointment at the Vaccination Centre, what should I do next?

If you have been invited by one of our York area GP Practices, you can book your vaccination here.

Q: Where do I go for my appointment?

All access to the York Vaccination Centre is via the new Askham Bar Park and Ride, York. Please follow the Vaccination Centre sign posting. 

You will be directed to the allocated car parking area. Please forward the car parking steward directions to park. 

Follow the blue or red route directions given to you. 

Q: What can I expect when I arrive at the Vaccination Centre?

Please do not turn up early for your appointment as you may be turned away

All the details for your arrival can be found here.

Once you have arrived, you will be given clear information of where to go.

Q: What should I bring with me when I come for my appointment?

Please bring your booking confirmation details. You also need to wear a face covering for your appointment.

Q: How long will my appointment take?

You should expect to be at the Vaccination Centre for around 30-45 minutes, depending on the waiting time that day.

Q: Should I come early for my appointment?

No. You should arrive at your appointment time. If you turn up early you may be asked to return.

Q: Do I need to wear a face covering for my appointment?


Q: How will I know where to go?

You will be directed to the right area. There will be lots of people there to help you.

Q: I’m not feeling very well, should I still come for my appointment?

Please do not come for your vaccination if you currently have an infection causing you to feel feverish or particularly unwell.

If you feel unwell, please mention this when you arrive so we can check your condition. We will take everyone’s temperature on arrival.

You should not attend a vaccine appointment if you are self-isolating, waiting for a COVID-19 test or unsure if you are fit and well.

Please do not contact us if you can’t attend your appointment for any reason. We will know that you haven’t attended and you will be able to book again, once you feel well.

Q: Do I need the jab if I’ve already had Covid?

Yes, if you are in a priority group identified by Joint Committee on Vaccination and Immunisation (JCVI). The MHRA have looked at this and decided that getting vaccinated is just as important for those who have already had Covid-19 as it is for those who haven’t.

Q: Is it a drive-through vaccination centre?

No, the vaccinations take place inside a modular building or permanent marquee. It is dry and warm inside the building but it may be colder in the waiting and queuing areas, so please come prepared.

Q: Can someone come with me for my vaccination?

We would prefer you to come alone, but if you need to have someone with you we ask that you bring just one person.

Q: Is the site accessible to people with disabilities and in wheelchairs?

Yes, the site is accessible to all and there is wheelchair access to all the areas.

Q: Can I arrive on foot or do I have to drive to the site?

Yes, people can arrive on foot. There is a walk in entrance opposite the Tesco Petrol Station

If coming by car, please access the Vaccination Centre via the Askham Bar Park & Ride and follow the signs. Someone will direct you to the right area.

Q: What if I am taken ill while I am at the Vaccination Centre, is there medical support?

Yes. The Vaccination Centre has a medical centre to care for anyone who is taken ill.

Q: Will there be toilets on the site?

Yes there are a few toilet facilities on the site. There are also toilet facilities at the Askham Bar Park & Ride car park.

Q: Will there be a refreshment area?

No, due to strict Covid safety restrictions, we cannot offer people any refreshments on the site. There is a Tesco supermarket nearby where you can buy food and drinks to take out.

CoVax - when it's your turn 16x9
Over 50s - time to book is now

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