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Covid Vaccination Centre 

Your questions answered

Please do not contact us if you haven’t received an invitation yet.

What to expect when you arrive

For details of what to expect when you arrive at the Vaccination Centre, click here

Below are some frequently asked questions which may help you further.

Booking/invitation queries

Q: Which members of the public are being offered the Covid-19 vaccine at the moment?

The NHS is now vaccinating all adults aged 16 and over as well as some children aged 12 to 15 who have a higher risk of getting seriously ill from COVID-19 or who live with someone at high risk.

Those aged 16-17 will only be offered one dose, unless they are within three months of their 18th birthday. 

In line with guidance from the Joint Committee of Vaccination and Immunisation (JCVI), the NHS is vaccinating this age group with a single dose of the vaccine.

 

Q: What are the operating hours of the telephone booking system?

The 119 telephone booking service is open from 7am until 11pm, seven days a week. Online booking is also available.

Q: What should I do if I can't get through to the 119 telephone booking line?

At times, due to high demand, the phone line will get very busy, which may mean waiting on the line for a while or calling back later. You can alternatively book online.

 

Q: Does the telephone booking service work for people who don’t understand English well or are deaf?

The national phone line (119) will have interpreters and a BSL facility available on request to help you book your appointments.

Q: What should I do if there are no appointments in York, and I can't travel further afield?

If appointments at our York clinics are not showing, this is because all of our allocated appointments are fully booked. Please review every day until appointments become available.

If you are housebound and unable to travel to an appointment, and cannot arrange for someone to help you, please contact your local GP practice.

Q: How do I book my first or second vaccination? Can I walk in without an appointment?

Everyone over the age of 16 is eligible to receive their primary course of vaccinations if they haven't already done so.

You can receive your first or second vaccination at Askham Bar Vaccination Centre, where you can walk in at any time between 8.30am and 7.30pm with no need to book.

Alternatively, you can call 119 to arrange a booking. This free telephone booking service is available 7am  - 11pm, 7 days a week. Please visit www.nhs.uk to book online.

 

Q: How do I book an appointment for a 12- 15 year old?

In the coming weeks the Schools Immunisations Teams will be adminstering vaccinations for 12 - 15 year olds within school settings. Parents/carers will be notified when the team is due to be at their child's school and will need to follow the instructions to give consent for the vaccination to take place.

Any parents/carers with a 12-15 year old child who does not attend school should contact our helpdesk at nimbuscare.help.desk@nhs.uk to book.

Visiting the site for your appointment

Q: What will the opening hours of vaccination centres be?

Our opening times may vary each day and our opening hours and appointment times will change, as more vaccines become available.  In the coming weeks, standard opening times for vaccination centres will be 8am – 8pm, seven days a week. 

Q: What staff and volunteers will be working in York Vaccination Centre?

The Vaccination Centre will be staffed by vaccinators and clinical supervisors, as well as administrative staff and stewards to ensure the effective and safe operation of the service.

These will largely be new and existing paid NHS staff, but volunteers – including from City of York Council, the Army and St Leonard’s Hospice - will also play an important role.

Q: Are Vaccination Centres safe?

Yes. Staff at these sites will wear appropriate PPE and there will be social distancing and cleaning measures in place to keep everyone safe.

Q: Where do I go for my appointment?

All access to the York Vaccination Centre is via the new Askham Bar Park and Ride, York. Please follow the Vaccination Centre sign posting. 

You will be directed to the allocated car parking area. Please forward the car parking steward directions to park. 

Follow the blue or red route directions given to you. 

Q: What can I expect when I arrive at the Vaccination Centre?

Please do not turn up early for your appointment as you may be turned away.

All the details for your arrival can be found here.

Once you have arrived, you will be given clear information of where to go.

Q: What should I bring with me when I come for my appointment?

Please bring your booking confirmation details. You also need to wear a face covering for your appointment.

Q: How long will my appointment take?

You should expect to be at the Vaccination Centre for around 30-45 minutes, depending on the waiting time that day.

Q: Should I come early for my appointment?

No. You should arrive at your appointment time. If you turn up early you may be asked to return.

Q: Do I need to wear a face covering for my appointment?

Yes.

Q: How will I know where to go?

You will be directed to the right area. There will be lots of people there to help you.

Q: Is it a drive-through vaccination centre?

No, the vaccinations take place inside a modular building or permanent marquee. It is dry and warm inside the building but it may be colder in the waiting and queuing areas, so please come prepared.

Q: Can someone come with me for my vaccination?

We would prefer you to come alone, but if you need to have someone with you we ask that you bring just one person.

Q: Is the site accessible to people with disabilities and in wheelchairs?

Yes, the site is accessible to all and there is wheelchair access to all the areas.

Q: Can I arrive on foot or do I have to drive to the site?

Yes, people can arrive on foot, by bicycle or by bus. There is a walk in entrance opposite the Tesco Petrol Station.

If coming by car, please access the Vaccination Centre via the Askham Bar Park & Ride and follow the signs. Someone will direct you to the right area.

Q: What if I am taken ill while I am at the Vaccination Centre, is there medical support?

Yes. The Vaccination Centre has a medical centre to care for anyone who is taken ill.

Q: Will there be toilets on the site?

Yes there are a few toilet facilities on the site. There are also toilet facilities at the Askham Bar Park & Ride car park.

Second dose queries

Q: I’ve already had my first jab, how do I get my second?

There are multiple booking systems in place at the site, some allow you to book both appointments, other only allow you to book one vaccine at a time.

If you have had your first jab already through a hospital or GP service, the local NHS will contact you about getting your second.

If you have received a letter from the national booking service and you have already had your first dose of the vaccination, please ignore the letter. This service will require you to book appointments for both doses of the vaccination at the same time.

We also operate a walk in service at Askham Bar and various walk in pop up clinics each week, as long as you received your 1st vaccine 8 weeks ago you will be able to receive your 2nd dose at one of these clinics.

Q: I booked both of my appointments at the same time, will I receive another confirmation email for my second dose appointment?

If you booked both appointments at the same time, you will not receive a second confirmation email. Please refer to the initial one you received. We're unable to re-issue booking confirmations.

To fall in line with updated government guidance from 16/05/21, cohorts 1 to 9 priority groups are to receive accelerated 2nd doses. If you already have a 2nd dose vaccine date, please contact 119 to reschedule this.

If you booked via the local vaccination service (Red Tent) you will be contact direct to invite you to make your second dose appointment. 

Q: I do not have a second appointment, what should I do?

If you made your appointment using the NHS booking system or by telephoning 119, please call 119 or go online to confirm your appointment if you have any queries. Please note Nimbuscare is not able to access or amend these appointments.

We also operate a walk in service at Askham Bar and various walk in pop up clinics each week, as long as you received your 1st vaccine 8 weeks ago you will be able to receive your 2nd dose at one of these clinics.

 

Q: I have now had both of my vaccines but am still receiving text message reminders to book.

It can take up to 24 hours for the records to be updated following your vaccination, so you may receive messages after your vaccination. If this is the case, please ignore them – once the records have been updated you should no longer receive them.

Q: When will I receive my 2nd dose – updated in response to the change in government guidelines on 16 May 2021

In response to advice from the independent JCVI, the Government has set out further guidance aimed at tackling rising cases of the COVID-19 B1.617.2 variant.

 

The updated instruction states that:

“Appointments for a second dose of a vaccine will be brought forward from 12 to 8 weeks for the remaining people in the top nine priority groups who have yet to receive their second dose. This is to ensure people across the UK have the strongest possible protection from the virus at an earlier opportunity.

The move follows updated advice from the independent experts at the Joint Committee on Vaccination and Immunisation (JCVI), which has considered the latest available evidence on the variant and has recommended reducing the dosing interval to help protect the nation from the variant.

People should continue to attend their second dose appointments and nobody needs to contact the NHS. The NHS will let those who should bring their appointment forward know, when they are able to do so.

Those aged under 50 will continue to get their first dose, with their second dose at 12 weeks, as has been the deployment strategy so far.”

Boosters

Q: What is the Covid-19 booster programme?

The booster programme is the rollout of an additional dose of vaccine to people who have previously received two doses of Covid-19 vaccine. This will ensure continued protection for those who are most at risk of severe Covid-19.

Q: Who is eligible for a booster?

The following people are currently eligible for a booster:

- all adults aged 50 years or over, including those living in residential care homes

- frontline health and social care workers

- 16 - 49 year olds with underlying health conditions that put them at higher risk of severe Covid-19, and their adult carers

- adult household contacts of immunosupressed individuals

Q: Do I need the booster if I've had Covid-19

Yes, you should still attend for your booster as long as you have been free of Covid-19 symptoms for at least 28 days.

Q: How do I book my booster?

The NHS or your GP practice will contact you to arrange an appointment when it is your turn. If they provide you with a link to the online booking system please follow the instructions in the link.

Q: Can I have a booster if I have recently received a flu jab?

Yes, it is safe to have a Covid-19 booster following your flu jab, you can even have the two vaccines on the same day.

Q: When and where can I have my booster?

The NHS will contact you when it is your turn. Boosters can only be given a minimum of 6 months after your second dose of Covid-19 vaccine.

Primary care teams will vaccinate care home staff and residents.

Health and social care staff will be directed to book their appointments through employers.

Members of the public will be contacted by the NHS to book through the national COVID-19 vaccination booking service to have their vaccination in a designated pharmacy, vaccination centre or GP-led service.

Q: I am severely immunosuppressed. When will I get my booster?

People who are severely immunosupressed will get a third dose as part of their primary course of vaccination. This offer is separate to the booster programme.

Q: Is there anyone who shouldn't have a booster?

There are very few people who shouldn't receive a booster. If you have previously had a severe reaction to a Covid-19 vaccine please discuss this with your doctor.

Q: What type of vaccine will the booster be?

Boosters will be the Pfizer vaccine. It does not matter if your primary course of vaccination was a different vaccine.

Astra Zeneca will be considered for people who can't receive Pfizer or Moderna.

Q: How will I be contacted to book my booster?

You may be contacted by:

- your GP

- a phonecall from Nimbuscare

- a letter from the NHS invliting you to book online or through the 119 telephone service.

Q: Will there be any side effects?

As with your previous doses, the common side effects are the same for all COVID-19 vaccines used in the UK, and include: 

· having a painful, heavy feeling and tenderness in the arm where you had your injection. This tends to be worst around 1 to 2 days after the vaccine 

· feeling tired 

· headache 

· general aches, or mild flu like symptoms

 You can rest and take paracetamol (follow the dose advice in the packaging) to help make you feel better. 

Although a fever can occur within a day or 2 of vaccination, if you have any other COVID-19 symptoms or your fever lasts longer, stay at home and arrange to have a test. Symptoms following vaccination normally last less than a week. If your symptoms seem to get worse or if you are concerned, you can call NHS 111.

If you had serious side effects after any previous dose you may be advised to avoid or delay further vaccination. You should discuss this with your doctor.

Q: Can you still catch Covid-19 after having a booster?

Having a booster reduces your risk of catching Covid-19. It may take your body a few days to build immunity after receiving the booster. Like all medicines, no vaccine is 100% effective, but if you do catch Covid-19 following a booster it is likely to be less severe.

Q: Can I have my booster if I did not receive my first two doses of Covid-19 vaccine?

No, if you have not received your initial two vaccinations, you should arrange to have those first.

Everyone over the age of 18 is eligible to receive their primary course of vaccinations if they haven't already done so.

You can receive your first or second vaccination at Askham Bar Vaccination Centre, where you can walk in at any time between 8am and 8pm with no need to book.

Alternatively, you can call 119 to arrange a booking. This free telephone booking service is available 7am  - 11pm, 7 days a week.

Q: Can I still receive my first or second vaccinations?

Everyone over the age of 16 is eligible to receive their primary course of vaccinations if they haven't already done so.

If you have had your first vaccination, you need to wait at least 8 weeks before you can be given your second dose.

You can receive your first or second vaccination at Askham Bar Vaccination Centre, which operates a walk-in service at any time between 8am and 8pm with no need to book.

Alternatively, you can call 119 to arrange a booking. This free telephone booking service is available 7am  - 11pm, 7 days a week. Online booking is also available.

Q: Can I have the booster if I'm pregnant?

Yes, the booster vaccines have been approved for use during pregnancy, to be given no earlier than 6 months after completion of the primary course of vaccination.

Q: Should I have my booster if I am feeling unwell?

Please do not come for your vaccination if you currently have an infection causing you to feel feverish or particularly unwell.

If you feel unwell, please mention this when you arrive so we can check your condition.

You should not attend a vaccine appointment if you are self-isolating, waiting for a COVID-19 test or unsure if you are fit and well.

Please do not contact us if you can’t attend your appointment for any reason. We will know that you haven’t attended and you will be able to book again, once you feel well.

Q: Can I attend a walk in clinic for my booster?

No, at the moment you need to wait for the NHS to contact you to make an appointment.

Accessibility

Q: I have a hearing and/or sight impairment and am nervous about not being able to communicate during my appointment. Will support be available for me when I attend?

If you think you may require extra support upon attending your vaccination appointment, for example use of an interpreter or a guide - please feel free to email our team at nimbuscare.help.desk@nhs.net ahead of your appointment. Remember to include your appointment date and time, your name and contact number and what you will require when attending. Alternatively, when you enter the site – please make an attendant aware, who will ensure you receive the correct support from our heath care team throughout your appointment.

Q: Can I bring a guide or someone to help me with me to my vaccination appointment?

Yes, in these specific circumstances - you will be able to bring one person in with you. We ask that you please make an attendant aware upon entry into the vaccination centre that you will be requiring to bring your guide or person supporting you into the appointment.

Q: I require a guide dog, am I able to bring them into the centre for my appointment?

You will be able bring a guide dog along to your vaccination appointment if you require one. To avoid any delays on the day, it would be beneficial to let a member of our team know ahead of your appointment that you will be bringing your guide dog with you in advance, so we can make any additional provisions. Please contact our team at nimbuscare.help.desk@nhs.net ahead of your appointment. Remember to include your appointment date and time, your name and contact number and what you will require when attending.

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