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Our Services

Covid Vaccination Centre 

Your questions answered

Please do not contact us if you haven’t received an invitation yet.

What to expect when you arrive

For details of what to expect when you arrive at the Vaccination Centre, click here

Below are some frequently asked questions which may help you further.

Booking/invitation queries

Q: Which members of the public are being offered the Covid-19 vaccine at the moment?

The NHS is now vaccinating all adults aged 18 and over.


Q: What are the different ways members of the public might be contacted to get their vaccination?

  1. Local hospital services – you might be contacted either to have the vaccine as an inpatient or at an outpatient appointment.
  2. Local GP services – practices in your area are working together to contact and offer the vaccine to as many people as possible. This may be at a different surgery than you usually go to, or at a venue we have set up specially to deliver vaccines. 
  3. Through your care home – GPs and their teams are also arranging to vaccinate care home residents directly, in their homes.
  4. A letter from the NHS Covid-19 Vaccination Booking Service to book online or by phone. Booking through this service will give you the option of having the vaccine at a special Vaccination Centre, or potentially a community pharmacy depending on whether these are available locally. 
  5. There are drop in clinics being run regularly now for people over 18 to have their first dose. Please keep a close eye on our news pages for details of when and where these are. We will also be updating our social media with more details.

Q: I’ve contacted the national booking service but I can’t travel to one of the locations that are available, what should I do?

You can choose to wait until your local GP service invites you for the vaccine.

If you are housebound and unable to leave the house to travel to any appointment, and cannot arrange for someone to help you, your local NHS services will be in contact with you.

Q: I have received a letter but I have already booked or attended an appointment at my local GP practice. What should I do?

If you already have a vaccination booked through your GP please ignore the letter – there is nothing you need to do.

Q: I have the letter but don’t understand how I book my appointment?

If you have received a letter from the national booking centre inviting you to book your Covid-19 vaccination you can do this online or on the phone using the details on our website here.

You will need your name, date of birth and NHS number to book.

At the time of booking you will be asked to book your first vaccine and follow up appointment.



Q: I have received a letter about booking my appointment. Can I contact my GP to do this?

No, please do not contact your GP surgery. 

Please use the details in the letter to book your appointment directly. 

Q: I have received invites to get vaccinated from both a local GP service and the national system, but haven’t booked with either yet. Can I choose where to go?


Q: Will people who have had their vaccination through a hospital, GP or care home still receive a letter to book through or by ringing 119?

This may happen in a small number of cases.  

If people have had their first vaccination through a hospital or GP service, or if they are in a care home, this information will flow through to the national NHS system. 

If this is recorded on the national system before the national booking letter is printed then it will flag not to send that person the national booking letter. There are likely to be cases where the letter is printed to be sent and then person subsequently has their vaccination recorded and therefore is sent the national booking letter. The booking letter explains this and says that if people have already had their first dose to not book through or 119.

Q: My neighbours / friends have received a letter from the national vaccination centre to book their jab. Why haven’t I received mine?

The NHS is inviting people for vaccinations based on expert advice on who would benefit most. This has been set by the Joint Committee on Vaccination and Immunisation (JCVI). We are also vaccinating people who are registered as Clinically Extremely Vulnerable.

If you are in one of these groups you will be invited to book your vaccine soon.

A vaccination programme of this size and scale will still take some time to roll out in full. Please be assured that everyone who needs the vaccine will be offered it. 

The NHS will be in touch with you when it is your turn to be vaccinated. Please don’t call us before you are invited.

Q: What are the operating hours of the telephone booking system?

The telephone booking service is open 16 hours a day (from 7am until 11pm), seven days a week. People can book online 24/7.

Q: What if I can’t get to the Vaccination Centre?

People who are housebound will be contacted by their GP services about alternative ways to get vaccinated. People can also wait until more locations closer to where they live become available. The NHS will follow up with people that haven’t booked their appointment, as a reminder. 

There are some local taxi companies and charity organisations who may also be able to help you get to the vaccination centre. 

Q: I’ve received a letter but someone I live who is the same age hasn’t yet. Can we get vaccinated together?

The NHS is inviting eligible people in a phased basis as supplies of the vaccine allow. It is important that you wait for your letter from the NHS, and you will not be able to book without one. 

If you have received a letter and live with someone who is also eligible but has not received a letter, it is likely that theirs will follow shortly. You can wait and book at the same time.

Q: What should people do if they can’t get through to the 119 phone line straight away?

At times, due to high demand, the phone line will get very busy, which may mean waiting on the line for a while or calling back later. You can alternatively book online.

If you need help to do this, please ask someone in your support bubble. 

Q: Does this service work for people who don’t understand English well or are deaf?

The national phone line will have interpreters and a BSL facility available on request to help you book your appointments.

Q: I’ve contacted the national booking service but I can’t travel to one of the locations that are available, what should I do?

If our York service is not showing, this is because all of our allocated appointments are fully booked. Please review every day until appointments become available or wait until your local GP service invites you for the vaccine.

If you are housebound and unable to travel to an appointment, and cannot arrange for someone to help you, please contact your local GP practice.

Visiting the site for your appointment

Q: What will the opening hours of vaccination centres be?

Our opening times may vary each day and our opening hours and appointment times will change, as more vaccines become available.  In the coming weeks, standard opening times for vaccination centres will be 8am – 8pm, seven days a week. 

Q: What staff and volunteers will be working in York Vaccination Centre?

The Vaccination Centre will be staffed by vaccinators and clinical supervisors, as well as administrative staff and stewards to ensure the effective and safe operation of the service.

These will largely be new and existing paid NHS staff, but volunteers – including from City of York Council, the Army and St Leonard’s Hospice - will also play an important role.

Q: Are Vaccination Centres safe?

Yes. Staff at these sites will wear appropriate PPE and there will be social distancing and cleaning measures in place to keep everyone safe.

Q: Where do I go for my appointment?

All access to the York Vaccination Centre is via the new Askham Bar Park and Ride, York. Please follow the Vaccination Centre sign posting. 

You will be directed to the allocated car parking area. Please forward the car parking steward directions to park. 

Follow the blue or red route directions given to you. 

Q: What can I expect when I arrive at the Vaccination Centre?

Please do not turn up early for your appointment as you may be turned away.

All the details for your arrival can be found here.

Once you have arrived, you will be given clear information of where to go.

Q: What should I bring with me when I come for my appointment?

Please bring your booking confirmation details. You also need to wear a face covering for your appointment.

Q: How long will my appointment take?

You should expect to be at the Vaccination Centre for around 30-45 minutes, depending on the waiting time that day.

Q: Should I come early for my appointment?

No. You should arrive at your appointment time. If you turn up early you may be asked to return.

Q: Do I need to wear a face covering for my appointment?


Q: How will I know where to go?

You will be directed to the right area. There will be lots of people there to help you.

Q: Is it a drive-through vaccination centre?

No, the vaccinations take place inside a modular building or permanent marquee. It is dry and warm inside the building but it may be colder in the waiting and queuing areas, so please come prepared.

Q: Can someone come with me for my vaccination?

We would prefer you to come alone, but if you need to have someone with you we ask that you bring just one person.

Q: Is the site accessible to people with disabilities and in wheelchairs?

Yes, the site is accessible to all and there is wheelchair access to all the areas.

Q: Can I arrive on foot or do I have to drive to the site?

Yes, people can arrive on foot, by bicycle or by bus. There is a walk in entrance opposite the Tesco Petrol Station.

If coming by car, please access the Vaccination Centre via the Askham Bar Park & Ride and follow the signs. Someone will direct you to the right area.

Q: What if I am taken ill while I am at the Vaccination Centre, is there medical support?

Yes. The Vaccination Centre has a medical centre to care for anyone who is taken ill.

Q: Will there be toilets on the site?

Yes there are a few toilet facilities on the site. There are also toilet facilities at the Askham Bar Park & Ride car park.

Second dose queries

Q: I’ve already had my first jab, how do I get my second?

There are multiple booking systems in place at the site, some allow you to book both appointments, other only allow you to book one vaccine at a time.

If you have had your first jab already through a hospital or GP service, the local NHS will contact you about getting your second.

If you have received a letter from the national booking service and you have already had your first dose of the vaccination, please ignore the letter. This service will require you to book appointments for both doses of the vaccination at the same time.

We also operate a walk in service at Askham Bar and various walk in pop up clinics each week, as long as you received your 1st vaccine 8 weeks ago you will be able to receive your 2nd dose at one of these clinics.

Q: I booked both of my appointments at the same time, will I receive another confirmation email for my second dose appointment?

If you booked both appointments at the same time, you will not receive a second confirmation email. Please refer to the initial one you received. We're unable to re-issue booking confirmations.

To fall in line with updated government guidance from 16/05/21, cohorts 1 to 9 priority groups are to receive accelerated 2nd doses. If you already have a 2nd dose vaccine date, please contact 119 to reschedule this.

If you booked via the local vaccination service (Red Tent) you will be contact direct to invite you to make your second dose appointment. 

Q: I do not have a second appointment, what should I do?

If you made your appointment using the NHS booking system or by telephoning 119, please call 119 or go online to confirm your appointment if you have any queries. Please note Nimbuscare is not able to access or amend these appointments.

We also operate a walk in service at Askham Bar and various walk in pop up clinics each week, as long as you received your 1st vaccine 8 weeks ago you will be able to receive your 2nd dose at one of these clinics.


Q: I have now had both of my vaccines but am still receiving text message reminders to book.

It can take up to 24 hours for the records to be updated following your vaccination, so you may receive messages after your vaccination. If this is the case, please ignore them – once the records have been updated you should no longer receive them.

Q: When will I receive my 2nd dose – updated in response to the change in government guidelines on 16 May 2021

In response to advice from the independent JCVI, the Government has set out further guidance aimed at tackling rising cases of the COVID-19 B1.617.2 variant.


The updated instruction states that:

“Appointments for a second dose of a vaccine will be brought forward from 12 to 8 weeks for the remaining people in the top nine priority groups who have yet to receive their second dose. This is to ensure people across the UK have the strongest possible protection from the virus at an earlier opportunity.

The move follows updated advice from the independent experts at the Joint Committee on Vaccination and Immunisation (JCVI), which has considered the latest available evidence on the variant and has recommended reducing the dosing interval to help protect the nation from the variant.

People should continue to attend their second dose appointments and nobody needs to contact the NHS. The NHS will let those who should bring their appointment forward know, when they are able to do so.

Those aged under 50 will continue to get their first dose, with their second dose at 12 weeks, as has been the deployment strategy so far.”

Health queries

Q: I’m not feeling very well, should I still come for my appointment?

Please do not come for your vaccination if you currently have an infection causing you to feel feverish or particularly unwell.

If you feel unwell, please mention this when you arrive so we can check your condition. We will take everyone’s temperature on arrival.

You should not attend a vaccine appointment if you are self-isolating, waiting for a COVID-19 test or unsure if you are fit and well.

Please do not contact us if you can’t attend your appointment for any reason. We will know that you haven’t attended and you will be able to book again, once you feel well.

Q: Do I need the jab if I’ve already had Covid?

Yes, if you are in a priority group identified by Joint Committee on Vaccination and Immunisation (JCVI). The MHRA have looked at this and decided that getting vaccinated is just as important for those who have already had Covid-19 as it is for those who haven’t.


Q: I have a hearing and/or sight impairment and am nervous about not being able to communicate during my appointment. Will support be available for me when I attend?

If you think you may require extra support upon attending your vaccination appointment, for example use of an interpreter or a guide - please feel free to email our team at ahead of your appointment. Remember to include your appointment date and time, your name and contact number and what you will require when attending. Alternatively, when you enter the site – please make an attendant aware, who will ensure you receive the correct support from our heath care team throughout your appointment.

Q: Can I bring a guide or someone to help me with me to my vaccination appointment?

Yes, in these specific circumstances - you will be able to bring one person in with you. We ask that you please make an attendant aware upon entry into the vaccination centre that you will be requiring to bring your guide or person supporting you into the appointment.

I require a guide dog, am I able to bring them into the centre for my appointment?

You will be able bring a guide dog along to your vaccination appointment if you require one. To avoid any delays on the day, it would be beneficial to let a member of our team know ahead of your appointment that you will be bringing your guide dog with you in advance, so we can make any additional provisions. Please contact our team at ahead of your appointment. Remember to include your appointment date and time, your name and contact number and what you will require when attending.

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Our member practices

Dalton Terrace Surgery

Dalton Terrace, York

Haxby Group

2 The Village, Wigginton, York

Old School Medical Practice

Horseman Lane, Copmanthorpe, York

Unity Health

Kimberlow Rise, York

Elvington Medical Practice

York Road, Elvington, York

Jorvik Gillygate Practice

Woolpack House, The Stonebow

Pocklington Group Practice

1 Amos Drive, Pocklington, York

York Medical Group

199 Acomb Road, York

Front Street Surgery

14 Front Street, Acomb, York

Priory Medical Group

Cornlands Road, Acomb, York

MyHealth - Strensall Health Care Centre

Southfields Road Strensall York