Share Your Experience
Nimbuscare aims to always provide the best possible service to you. We are committed to providing safe, effective, and compassionate patient centred care. Your feedback helps us understand what we are doing well and where we can improve. Whether you would like to provide a compliment, raise a concern, or submit a complaint, we welcome hearing from you.
Why Your Feedback Matters
Listening to patients, families, and carers helps us to:
- Improve the quality and safety of our services.
- Recognise staff who provide excellent care.
- Address concerns quickly and fairly.
- Design services that better meet patient needs.
Every comment is reviewed by our Governance and Compliance team.
Types of Feedback You Can Share
Compliment
Tell us about a positive experience or a staff member who made a difference to your care.
Concern
Let us know about something that did not meet your expectations so we can look into it.
Complaint
If you are unhappy with any aspect of your care, you have the right to make a formal complaint. We will investigate and respond in line with our complaints process.
How to complain
Please address your complaint to: Nimbuscare Head Office Gateway 1, Holgate Park Drive, Holgate, York, YO26 4GG
Email: Nimbuscare.Feedback@nhs.net
Phone Number: 01904 943 690
What Happens Next
When you submit feedback:
- Your message will be reviewed by our Governance and Compliance Team
- We may contact you if you have requested a response
- Concerns and complaints are investigated and responded to within our standard timeframes
- Themes and trends are used to improve our services
Need Urgent Help?
Our feedback inbox is not monitored in real time.
- If you feel unwell, please contact your GP, care team, or NHS 111
- In a medical emergency, call 999 or go to your nearest Emergency Department
Confidentiality and Privacy
Your information will be handled confidentially and in accordance with our privacy policy. Providing your contact details is optional, but it helps us respond directly to you. You can submit feedback anonymously if you prefer.
Complaining on behalf of someone else
We keep strictly to the rules of medical confidentiality. If you are not the patient but are complaining on their behalf, you must have their permission to do so. An authority signed by the person concerned will be needed, unless they don’t have capacity (because of illness or infirmity) of providing this.
It may be that other organisations (e.g., hospital/community services) will need to be contacted to provide evidence. If this is the case, then we will contact you to obtain consent.