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Waiting well service 

Welcome to our Waiting Well service

We want to make sure you remain as healthy as possibly while you wait for your operation or procedure.

The pandemic has had a big impact on the NHS, meaning that some people are waiting longer for operations or procedures. 

York Health and Care Partnership is working with Nimbuscare to identify patients who are on waiting lists who may benefit from support, whilst waiting.

If you are waiting for an operation or procedure, we want to make sure you are as well as you can be when your are due for your surgery when the time comes.

You will have received a text message if you are one of these patients.

How we can help you

  • This page outlines a number of resources you can go to which will help you keep healthy and support you in managing your condition. It also gives links to more support you may need.
  • You can also request a call from the team at Nimbuscare. This can be done by selecting YES on the text message received. This call will be conducted by a trained member of our non-clinical staff team. Based on your needs, this call could involve a referral to a Health Trainer or Social Prescriber.

Support available to you

Support to manage your long term condition:

Choosing the right healthcare services this winter NHS Vale of York Clinical Commissioning Group - Unwell? Choose Well (

Livewell York Homepage | Live Well York

Worried about a child under 5? Information for parents of under 5s

Feel happier and healthier - York Health trainers CYC Health Trainers – City of York Council

City of York Council (CYC) Health Trainers are able to offer free confidential one-to-one support and guidance, face-to-face or remotely, on the following:

  • reducing your alcohol intake
  • quitting smoking
  • healthy eating advice and weight management
  • finding new ways to be more active
  • helping you find groups and activities to get back out in the community

Support with your mental health in a crisis Community mental health services for adults in York and Selby - Tees Esk and Wear Valley NHS Foundation Trust (

Support with energy and keeping you home warm Save money by saving energy – City of York Council

Help with Utility bills Help with utility bills – City of York Council

Social Prescribers in York Primary Care Link Workers Social Prescribing in York – self referral

Earwax Removal - Instagram Updated

Our member practices

Dalton Terrace Surgery

Dalton Terrace, York

Haxby Group

2 The Village, Wigginton, York

Old School Medical Practice

Horseman Lane, Copmanthorpe, York

Unity Health

Kimberlow Rise, York

Elvington Medical Practice

York Road, Elvington, York

Jorvik Gillygate Practice

Woolpack House, The Stonebow

Pocklington Group Practice

1 Amos Drive, Pocklington, York

York Medical Group

199 Acomb Road, York

Front Street Surgery

14 Front Street, Acomb, York

Priory Medical Group

Cornlands Road, Acomb, York


Southfields Road Strensall York